Areas of Focus
We prioritize investments that are designed to deliver the next generation of customer experiences. We spend less time planning, more time doing and testing, and, above all else, challenge ourselves to see the world through the eyes of the customer every step of the way.
New analytics capabilities have been unlocked in the era of big data. Here in the Sandbox, we focus on harnessing the power of analytics to understand and satisfy the needs of financial services customers. We invest in innovative solutions that seek to enhance the customer journey, including engagement, personalization, customer insights, service and retention.
Technological innovation in financial services is proceeding at an explosive pace. This offers us an opportunity to reshape customer expectations. We are focused on delivering new trading experiences and capabilities to provide customers with the next generation of investment tools. We invest in market analytics, non-traditional data, risk and portfolio management, wearables, mobile-first tools and digital assistants.
The best companies have found ways to unlock and use the hidden value in their data. The proliferation of big data tools, cloud analytics and machine learning has accelerated the understanding of data. We actively invest in machine learning, big data infrastructure, visualization tools, text analytics, natural language processing interfaces, massive unstructured data sets and exploratory analysis.